Terms of Service

By creating an account or using SustifyHomes you agree to these terms. If you use the platform for an organisation, you confirm you are authorised to bind it.

SustifyHomes is a marketplace. Contracts for products and services are formed directly between customers and vendors. We verify vendor documentation but do not perform the work and are not a party to those contracts.

Accounts may be registered as customer, vendor, company, property developer, estate manager, corporate client or administrator. You are responsible for the accuracy of your information and the security of your credentials.

• Maintain valid CAC registration, insurance and certifications.
• Only advertise products and services you can lawfully deliver.
• Honour quoted scope, pricing, timelines and warranties.
• Respond to matched requests within the platform service levels.

Proposals submitted by service providers are binding offers once you award them. To award a proposal you pay a booking deposit of 20% of the quoted job value through our payment processor. The deposit is held in escrow by SustifyHomes and is not paid to the provider at that point.

The balance of the job value is agreed and settled directly with the provider unless stated otherwise in the proposal. Prices are in Nigerian Naira and include any processor charges disclosed at checkout.

Escrow means your deposit is held by SustifyHomes until the work is done. Contact details are revealed to both parties once the deposit is funded. When the provider marks the job complete, you review and approve it from the project timeline.

On approval we release the escrow balance to the provider less a platform commission of 10% of the deposit, which covers matching, verification, escrow handling, dispute mediation and warranty administration. Payouts are queued to the provider's verified NUBAN account.

If you do not approve or open a dispute within 7 days of completion, the provider may escalate the job for admin review.

• Cancel before the provider starts work and the full 20% deposit is refunded, with no commission charged.
• Once work has started, refunds depend on the outcome of a dispute: we may refund the deposit in full, release it to the provider, or split it to reflect work delivered.
• Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
• Commission is only charged on funds released to a provider; it is refunded with the deposit where a full refund is granted.
• Service provider subscription fees are non-refundable except where required by law.

Reviews must reflect genuine experience. You retain ownership of content you upload and grant us a licence to display it on the platform. We may remove content that is unlawful, misleading or abusive.

Raise a dispute from the project timeline within 30 days of the disputed milestone. The escrow deposit is frozen while a dispute is open and approval is blocked. Our resolution team mediates based on the documented scope, in-app messages and evidence, then refunds, releases or splits the deposit. Nigerian law governs these terms, with venue in Lagos State.

To the maximum extent permitted by law, SustifyHomes is not liable for indirect or consequential losses arising from vendor performance. Our aggregate liability is limited to fees you paid us in the preceding twelve months.

We will notify registered users of material changes at least 14 days before they take effect.